CLIENT SERVICES
Our commitment goes far beyond the routine day-to-day collection activities.
Our services are customized specifically for your needs. We design our
collection process to work strategically within the guidelines of your business
culture and professional environment. We work as an extension of your office to
function in complete support of your staff.
A Client Services Manager is assigned to you and regularly communicates with
your staff. Your Client Services Manager is more than just a point person,
he/she is
your personal liaison.
Our many satisfied clients like the capability to access our computer system
and collection software, online and in real-time, to monitor collection
activity and audit the cash trail.
In addition to online access, your client services manager will provide:
- Acknowledgement Report
s
- Monthly Debtor Activity Report
s
- Monthly Remittance Reports
- Closed Report
s
- Detailed Written Narrative
s
- Legal Account Detail Summaries
- Business Activity Report
s
- Monthly Actuary Reports
and
- Specialty Reports Customized To Fit Your Needs
We believe exemplary customer service is vital to the life of a business. We
strive to go the extra mile for you, no matter the size of the placement or
number of accounts placed. Remember, our Business Activity Report is invaluable
when you need to make knowledgeable business decisions.
You will receive a monthly remittance statement that not only includes
up-to-date information on recently placed accounts, but also details, balances,
and status updates on every one of your accounts placed with Recovery One LLC
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