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CLIENT SERVICES

Our commitment goes far beyond the routine day-to-day collection activities.

Our services are customized specifically for your needs. We design our collection process to work strategically within the guidelines of your business culture and professional environment. We work as an extension of your office to function in complete support of your staff.

A Client Services Manager is assigned to you and regularly communicates with your staff. Your Client Services Manager is more than just a point person, he/she is your personal liaison.

Our many satisfied clients like the capability to access our computer system and collection software, online and in real-time, to monitor collection activity and audit the cash trail.

In addition to online access, your client services manager will provide:
  • Acknowledgement Reports

  • Monthly Debtor Activity Reports

  • Monthly Remittance Reports

  • Closed Reports

  • Detailed Written Narratives

  • Legal Account Detail Summaries
  • Business Activity Reports

  • Monthly Actuary Reports
    and
  • Specialty Reports Customized To Fit Your Needs


We believe exemplary customer service is vital to the life of a business. We strive to go the extra mile for you, no matter the size of the placement or number of accounts placed. Remember, our Business Activity Report is invaluable when you need to make knowledgeable business decisions.

You will receive a monthly remittance statement that not only includes up-to-date information on recently placed accounts, but also details, balances, and status updates on every one of your accounts placed with Recovery One LLC

 
 

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Recovery One
3240 W Henderson Rd
Columbus, OH 43220
phone: 614-336-4207
fax: 614-336-1150
toll free: 877-205-2846